Winner Claim and Delivery Terms

Admin reviews suspicious attempts and recommends valid/invalid outcomes; appeals require a different Admin or Owner. Exact ties use fresh audited playoff attempts on the same frozen game/version and configuration, never randomness, row order or first-submission time. Each tied participant has 48 hours after evidenced valid notice to complete the playoff attempt; non-participation after that period results in disqualification. A known failed notice does not start the period. No additional paid purchase is required. A further exact tie requires another audited round, and unresolved playoffs block winner confirmation. Admin recommends a provisional winner and Owner confirms the final winner.

The provisional winner has 48 hours to respond after valid notice. A known failed notice does not start that clock. If ineligible or unresponsive, review the next eligible ranked participant, retaining notification and succession evidence. Confirmation creates one immutable winner/settlement record; corrections require linked audit events, not silent edits.

Before these terms are incorporated into a live competition, the claim process must send the first notice to the verified account email and may use the verified phone for a service alert where lawful. The Official Rules may identify an additional in-app notice. The implemented process must keep evidence of send and delivery status and must never ask for a password, one-time code or full card details.

The prepared in-app workflow requires an explicit authenticated acknowledgment of the exact immutable provisional-winner notice. Its backend-recorded receipt starts the 48-hour response window; opening the inbox, an operational alert, an email-send attempt or a staff-entered reference is not acknowledgment. The member must then separately respond to proceed with the provisional claim. Receipt alone is not a response or a final award. The verified-email notification and reasonable follow-up channel must also be implemented and tested before this candidate is published; the local in-app implementation does not claim that email delivery exists. Without proven receipt, there is no assumed expiry or automatic succession.

The provisional winner must respond through the stated claim channel within 48 hours after valid notice. If Rafflux knows the notice failed, the 48-hour period does not begin from that failed message and Rafflux will make a reasonable alternative contact attempt.

A person who responds in time but has a documented medical, bereavement, connectivity or comparable circumstance may request a reasonable extension. Extensions must be recorded and applied consistently rather than granted as hidden favoritism.

After responding, the candidate must ordinarily complete the requested verification within seven calendar days after Rafflux provides the secure request and document list. The Official Rules may set a different reasonable period for a complex prize and must state it before entry.

Before the first paid attempt, the member declares that they are at least 18 and a Cypriot citizen eligible under the Official Rules. Completed membership requires verified email, a Rafflux password and one unique verified Cyprus +357 phone. No identity document is required merely to browse, fund, purchase or play. Only a provisional winner or a documented exceptional fraud/eligibility review enters the protected identity workflow. A provisional winner supplies a valid Cyprus ID or passport if approved, unexpired evidence is not already held through that protected process; an approval does not permit retaining document images beyond their deletion deadline.

A false eligibility declaration causes disqualification, no refund for already-played attempts, and review of the next eligible ranked participant, subject to the published Rules and mandatory law. Public leaderboards and winner notices use first name and surname initial only, for example George M.; full legal identity remains private.

Only necessary private legal identity, eligibility evidence, delivery address and recipient contact details are requested for the claim. The exact address is never public. Do not send identity documents through ordinary email; use only the protected, separately approved upload route.

Only George as Owner or an active Admin specifically assigned by George, using authenticator-app AAL2 multi-factor authentication, may open government-ID evidence through a short-lived in-page viewer. The access audit records the reviewer, structured purpose, time, document side and session expiry. Support has no access. Admin reviews and recommends; Owner confirms the final winner. This workflow remains locked until deletion, retention cleanup, monitoring, failure alerts, staff procedures and privacy wording are tested and separately approved.

Identity images receive an automated deletion deadline no later than the end of the submission day in Cyprus. The server-mediated decision route deletes the files before finalizing the outcome; the restricted cleanup worker verifies the private storage prefix is empty. An exceptional hold requires an AAL2-authenticated Owner, a listed law-enforcement, active-security-investigation or litigation-preservation reason, and a separately recorded period of no more than 24 hours at a time. Expiry or early release returns evidence to deletion.

The workflow does not use OCR, facial recognition, biometric templates, liveness analysis, AI identity matching or automated identity rejection. Rejection uses a structured safe reason and permits correction and human appeal; the original reviewer cannot decide the appeal. A document number used for duplicate prevention is converted only on the server into a secret-keyed HMAC token; the raw number is not stored or logged. The token is personal data, and a possible match requires recorded human resolution rather than automatic rejection, suspension or banning.

Before publication, freeze A, the signed gross physical-item acquisition price, T, the minimum prize-funding threshold, and C, the exceptional item-unavailability cash remedy. A = 60% × T. When deriving T from A, calculate T = A / 0.60 and round upward to the next cent if necessary so the item is never underfunded. C = 50% × T, rounded half up to cents. Use integer cents for all money calculations and half-up rounding for percentages unless a ceiling is specified.

R is final Gross Eligible Paid-Attempt Receipts: VAT-inclusive amounts actually paid, successfully settled and retained for eligible paid attempts authoritatively consumed by play. Consumption occurs when the server authorizes the session and records that gameplay started. Exclude free, pre-launch, invite, streak and promotional attempts, bundle bonuses, uncharged discounts, unused purchased value, failed payments, voids, purchased-balance returns or credits, refunds and chargebacks. An anti-cheat rejection alone does not reverse receipts: an actual return, credit, refund, chargeback, duplicate reversal or approved technical remedy is required. Reversals are linked and idempotent; the same value cannot be removed twice.

If R < T, the first-ranked eligible participant receives max(€5.00, 50% × R), rounded half up to the nearest cent. If R ≥ T, the award is the exact advertised physical item. If that item cannot be delivered under the published exceptional contingency after the threshold is met, the winner receives the fixed C = 50% × T, not 50% of final above-threshold receipts and not the 60% acquisition price. The winner cannot elect cash when the promised physical item can be supplied and delivered.

Receipts above the threshold do not increase the physical item, A or C. VAT, provider fees, acquisition, transfer, delivery, fulfilment and operating costs never reduce the published winner amount. Recoverable input VAT remains with Rafflux and does not change the threshold, item or remedy. Gross receipts and gross remainder before costs are not profit.

For example, A = €50,000.00 gives T = €83,333.34 and C = €41,666.67. At R = €100,000.00 the item acquisition price remains €50,000.00 and the exceptional remedy remains €41,666.67. Live progress is a labelled estimate, not a final settlement or an authority to infer the threshold outcome from a rounded display percentage.

After final eligibility verification and reconciliation, Rafflux has 14 business days to pay an approved cash award or complete physical-prize purchase and delivery arrangements. Actual physical delivery follows the item-specific published schedule, not a universal delivery deadline. A cash winner receives the full confirmed award without Rafflux withholding under the accountant instruction reported by Owner; this does not claim the award is tax-free or remove personal reporting duties. Rafflux retains bank-payment evidence and a signed private award-receipt acknowledgement. A public face or video is never required.

An undelivered item does not authorize payment to its seller. A breaching seller receives no purchase price or promotional reward, subject to the signed agreement.

The physical-prize delivery and collection territory is an eligible verified address or collection point in the areas of the Republic of Cyprus under the effective control of the Government of the Republic of Cyprus. Rafflux pays ordinary courier, delivery, collection and transfer costs. Physical-prize purchase and delivery arrangements must be completed within 14 business days after final eligibility verification and reconciliation. Actual delivery follows the item-specific published schedule, with two reasonable delivery attempts and then a collection notice. The winner has 30 calendar days after that notice to collect. A winner pays only an exceptional cost caused by the winner's request or error, such as repeated redelivery, an incorrect address, optional premium delivery or excessive storage, and only when the cost was clearly disclosed and agreed before it was incurred.

A claim is not closed automatically after a missed delivery or collection period. Rafflux must issue final notice, preserve delivery evidence and complete a recorded human review before closing the claim and considering the next eligible ranked candidate. The Official Rules must state identity on receipt and an inspection or reporting process for visible damage or a materially incorrect prize.

A winner must provide an accurate deliverable address and cooperate with reasonable scheduling. Rafflux will not publish the address or use it for unrelated marketing.

If the prize is a vehicle, the Official Rules must state registration, transfer fee, road licence, import, tax, delivery and inspection responsibilities. The winner must arrange any legally required motor insurance in the winner’s own name before ownership or possession transfers where that is the published rule. Rafflux does not promise insurance unless the specific rules expressly include it.

After final eligibility verification and reconciliation, Rafflux has 14 business days to pay an approved cash award or complete physical-prize purchase and delivery arrangements. Actual physical delivery follows the item-specific published schedule, not a universal delivery deadline. A cash winner receives the full confirmed award without Rafflux withholding under the accountant instruction reported by Owner; this does not claim the award is tax-free or remove personal reporting duties. Rafflux retains bank-payment evidence and a signed private award-receipt acknowledgement. A public face or video is never required.

A refund, chargeback or linked reversal after confirmed settlement creates a linked adjustment, not a rewritten winner award. Further outgoing payment requires an evidenced, reasoned Owner review while an adjustment hold is outstanding. The system never automatically reclaims or reduces a confirmed winner award. Review does not silently extend a promised fulfilment deadline or remove mandatory rights; a later adjustment requires its own review.

The competition rules must state confirmed personal reporting and prize-transfer responsibilities without unsupported tax exemptions. Mandatory rights remain unaffected.

If the delivered prize is broken, materially incorrect or non-working, Rafflux first repairs it or replaces it with the same promised item within a reasonable time and without ordinary cost to the winner. Cash is used only if that repair or same-item replacement is objectively impossible. Any stated manufacturer, seller or host warranty must be described accurately; Rafflux does not add a commercial warranty unless the Official Rules expressly say so, and mandatory consumer rights are not excluded.

If the exact prize becomes genuinely unavailable through damage, supplier failure or force majeure despite reasonable pre-opening controls, Rafflux will use the objective remedy published in the Official Rules: the fixed threshold-met exceptional remedy C = 50% × T. Rafflux will not select a different physical product or an inferior item through undisclosed discretion.

If delivery to the verified eligible address is genuinely impossible, Rafflux and the winner will first use the reasonable alternative delivery or collection arrangements published before entry. If physical fulfilment remains impossible, Rafflux pays the fixed C = 50% × T frozen under the completed Official Rules rather than use undisclosed discretion. The calculation, timing and applicable tax treatment must appear in those Rules before entry.

If the candidate does not respond after valid notice and reasonable follow-up, does not complete verification, refuses the published award, is ineligible or is disqualified after human review, Rafflux may close that claim and review the next eligible ranked candidate from the authoritative results.

The prior claim and reason are preserved in the audit history. Rafflux does not delete or rewrite the leaderboard evidence to make the successor appear to have achieved the original top result.

Receiving a prize does not automatically grant Rafflux unlimited rights to the winner’s image, video, voice, testimonial or social account. Identifiable promotional content requires a separate, specific release where optional. Refusal does not cancel a valid award.

Rafflux will ask the winner separately whether Rafflux may film the reaction or prize handover. The winner may consent to identifiable footage, consent only if identifying features are blurred, or refuse filming. A home exterior or recognizable location receives the same separate treatment, with advance scheduling and reasonable steps not to record bystanders, neighbours, documents, vehicle plates, exact address details or private interiors. Rafflux must offer a non-public handover route.

If the winner refuses filming, the intended public notice is limited to the winner’s first name and surname initial only, competition and item won. The completed Official Rules must state those minimum fields before entry and never publish an exact address or identity-document data. Refusing optional publicity does not cancel a valid award.

A submitted Cyprus ID or passport image or scan receives an automated deletion deadline no later than the end of the submission day in Cyprus. The server-mediated decision route deletes the files before finalizing the outcome, and the restricted cleanup worker removes overdue evidence and verifies that the private storage prefix is empty. Only an AAL2-authenticated Owner may set a listed law-enforcement, active-security-investigation or litigation-preservation hold, for no more than 24 hours at a time; expiry or early release returns the case to deletion. Rafflux ordinarily retains the minimized verification outcome and purpose, time and access audit for up to 24 months after account closure. It may retain the secret-keyed HMAC duplicate-prevention token and minimum non-redeemable reward anti-repeat evidence for up to 6 years after account closure or the relevant relationship where needed to prove compliance and prevent duplicate benefit abuse. Those records are personal data, do not contain the raw identity-document number and are not the identity document. Delivery, tax, claim and audit facts follow their separate retention periods.

Cyprus law governs, subject to mandatory consumer protections and competent court rights. Members should contact Rafflux first using the published support details. ADR is voluntary; there is no mandatory private arbitration, class-action waiver or prohibition on going to court. Professional advice reported by Owner is not regulatory or platform approval.

Send claim, verification, delivery, privacy or alternate-winner disputes to geobusiness05@outlook.com. Preserve notification, fulfilment and review evidence. Appeals require a different Admin or Owner, with assigned AAL2 access for government-ID evidence. Confirmation is immutable; later corrections require linked audit events.

The competition’s completed Official Rules control the prize-specific facts. These Winner Terms control the general claim process unless the Official Rules provide a clearer, lawful and more specific rule. The Terms and mandatory law continue to apply.